Processing Time
Most of our pieces are made to order. Production begins once your order has been confirmed and payment has been received.
Delivery Time
Within the United Arab Emirates
- Estimated delivery time: 2 weeks to 1 month, depending on the design and production schedule.
- Shipping fee: AED 25–35, depending on the delivery location within the UAE.
International Orders
- Estimated delivery time: 1–2 months from the date your order is placed, including production and delivery.
- Shipping fee: AED 300–500, depending on the destination country and the weight of the dress.
Customs & Import Duties
For international orders, customers are responsible for any customs duties, import taxes, or additional fees required by their country's customs authorities. These charges are not included in the purchase price or shipping cost.
Delivery Address
Please ensure that your shipping address and contact details are accurate when placing your order. Mona Alqubaisi is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
Shipping Delays
While we strive to meet all estimated delivery times, unforeseen circumstances such as customs inspections, courier delays, weather conditions, or public holidays may affect shipping schedules. We appreciate your patience and understanding in such cases.