Returns, Refunds & Cancellations

• Custom-made orders may be cancelled within 3 days of placing the order, provided production has not yet begun. To request a cancellation, customers must contact us directly via WhatsApp.

• No cancellations will be accepted after 3 days from the date the order is placed or once production has begun.

• Custom-made orders are non-refundable and cannot be returned or exchanged.

• If you receive a damaged, defective, or incorrect item, please contact us via WhatsApp within 48 hours of receiving your order. We will review the issue and provide an appropriate solution.

• Approved refunds will be processed to the original payment method. Shipping fees and customs duties are non-refundable unless the return is due to our error.